Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc. The system should be underpinned by a database that can provide a "customer view" to contact centre staff and historical information to customers via a customer portal. If you wish to express an interest in this opportunity please visit The Chest e-tendering system. www.the-chest.org.uk. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017.
Published: 5 May 2017, Receipt by: 7 Jun 2017
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