The service support contract for managed ITSO Smartcard services as follows.
Service delivery management;
Supplier help desk services;
Service technical governance;
Card processing bureau services;
HOPS/CMS hosting;
Hardware maintenance services;
Application support services;
Software upgrade testing.
Ref: No reference provided,
First ScotRail Limited
Atrium Court, 50 Waterloo Street
Contact point(s): Purchasing, First ScotRail
For the attention of: Jack Goodall
G2 6HQ Glasgow
UNITED KINGDOM
Telephone: +44 1413354129
E-mail: jack.goodall@firstgroup.com
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: ScotRail has an ITSO smartcard scheme in place at a number of stations within its Scottish network. The estate consists of a HOPS, smartcard validation devices including automatic ticket barriers (117), ticket vending machines (106), on train validation equipment (600) and platform validation equipment (140). The smartcard scheme is expanding out to additional stations and the number of users (more than 12000) is growing proportionately. The present system has a number of key suppliers and the service support contract requires the management, integration and testing of the existing smartcard estate to ensure its continued operation and maximise its customer benefits.Estimated value excluding VAT: 350 000 GBP
Published: 27 Dec 2012, Receipt by: 18 Jan 2013
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