Data-processing services. Help-desk and support services. The Council will require between three and six Housing and Council Tax Benefit officers to provide remote processing of the Council’s Housing and Council Tax Benefit claims. The Assessment Officers will carry out all types of assessments including council and private claims, working age and pension age claims and passport and non-passport claims. They will also be required to process overpayments using the Council’s Sundry Debtors system and reply to customers' queries in writing and on the telephone.
Ref: Contract I.D. Number: 70166,
Royal Borough of Kensington and Chelsea
The Town Hall, Hornton Street
Contact point(s): housingbenefittender@rbkc.gov.uk
For the attention of: Paul Ellary
W8 7NX London
UNITED KINGDOM
Telephone: +44 2073612781
E-mail: housingbenefittender@rbkc.gov.uk
Internet address(es):
General address of the contracting authority: www.rbkc.gov.uk
Address of the buyer profile: www.rbkc.gov.uk
Electronic access to information: www.rbkc.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: The Council will require between 3 and 6 Assessment Officers to be available to process claims, depending on the volume of work required at any given time. The Council will issue instructions regarding its requirements from time to time.
Published: 8 Dec 2012, Receipt by: 1 Feb 2013
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