HMRC wants to signpost and refer customers suffering with mental health problems to a suitable Voluntary and community organisation able to give specialist mental health support. 1) Service is a referral service available 24/7 through either warm handover from HMRC advisor in office hours or signposted for IVR messaging out of office hours. There will also be route in from successful VCS organisation into HMRC for tax advice and resolution for any customers with mental health barriers.
Fintan Bradley
fintan.bradley@hmrc.gov.uk
Customs House Annexe,20 Lower Thames Street
LONDON
SS991AA
England
07530791302
Contract value: 375000
Published: 14 Oct 2022, Receipt by: 13 Sep 2022
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