The Provider will: - Provide 24/7 monitoring and alarm response - Provide 24/7 maintenance with an SC-cleared onsite engineer within the agreed 4 hour SLA - Carry out back office activity, including call handling, ensuring asset register is updated, and access to Manage Centre Portal - Provide quarterly service reports, focusing on software version upgrades, MACDs, Patches, and SLA achievement - Carry out repairs if instructed by The Contracting Authority within the agreed 4 hour SLA - Carry out emergency repairs within the agreed 4 hour SLA
info@highwaysengland.co.uk
Highways England, Bridge House, 1 Walnut Tree Close
Guildford
GU1 4LZ
England
Contract value: 85843.91
Published: 13 Apr 2021, Receipt by: 31 Mar 2021
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