The contracts which the Contracting Authority wishes to award pursuant to this procurement process will cover Business and Enforcement operations including IT and other services described in more detail below, to support its current road user charging schemes (including Congestion Charging) and potential future road and infrastructure charging schemes.
LOT 1 - Business Operations. This will include the detailed design, construction, configuration, integration, testing and implementation of a scalable Business Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: a contact centre that will manage customer accounts, providing a number of channels for customer communications, charge payment processing, discount processing, event and returns processing, enquiry and complaint handling and financial accounting. These and other related support services will relate to road and infrastructure user charging schemes (including Congestion Charging) and any other relevant charging schemes.
LOT 2 - Enforcement Operations. This will include detailed design, construction, configuration, integration, testing and implementation of a scalable Enforcement Operations IT system(s), on-going continuous operation, and support and maintenance of the system(s) constructed. Data quality analysis, data migration, integration testing and proving will be required, together with working with other Economic Operators. The Economic Operator will provide and operate support services to include: validating potential contraventions before raising penalty charges for non-compliance with the relevant scheme, the issue of all Penalty Charge Notices (PCNs) and the operation of a contact centre that will manage customer payments, queries, representations and appeals. These and other related support services will relate to the Congestion Charging scheme, civil traffic offences such as contraventions of Yellow Box Junctions, Banned Turns, Bus Lanes, Parking and Loading, and any other relevant road and infrastructure user charging schemes. Objective The Contracting Authority’s objective is to award contracts to provide support to Business and Enforcement operations, to optimise and streamline the processes and system(s) by grouping of common activities together, and maximising the efficiency and synergies of these activities whilst ensuring scalability and flexibility to meet current and future requirements in the most cost effective and customer centric way. Implementation requires the ability to functionally separate Lots 1 and 2. The system(s) in each Lot must remain fit for purpose over the full term of any contract awarded. The Economic Operators appointed for each Lot may also be required to extend and/or upgrade the system(s) provided to support further charging schemes, including but not limited to road and infrastructure charging schemes, enforcement operations services, and to provide similar services that the Contracting Authority secure or provide, such as the London Cycle Hire Scheme, for other contracting authorities within or outside London either directly or as a sub-contractor to the Contracting Authority. The Contracting Authority reserves the right to award a single contract for both requirements, the details of the process of which will be provided in the Invitation to Participate.
Transport for London - Surface Transport
Palestra 197 Blackfriars Road
Contact point(s): www.tfl.gov.uk/eprocurement
For the attention of: Chris Jones
SE1 8NJ London
Telephone: +44 2030541634
General address of the contracting authority: www.tfl.gov.uk
Address of the buyer profile: http://www.tfl.gov.uk/eprocurement
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: The scope of each contract covers the provision of the requisite system(s) and services for an anticipated period of up to 130 months from Go Live following the necessary development and implementation stage expected to be in the region of 16-24 months. The Contracting Authority reserves the right to amend the scope of the Lot structure and scale of the requirement at any time during the procurement process, or over the term of the contracts to provide for other road and infrastructure user charging schemes, Enforcement operations and/or upgrades in technology for this or any other related or similar requirements to be delivered from the resulting contracts, or separately as appropriate.Estimated value excluding VAT: Range: between 250 000 000,00 and 1 000 000 000,00 GBP
Published: 1 Dec 2012, Receipt by: 7 Jan 2013
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