The Council is required by Central Government strategy to reduce its overall expenditure significantly over the next few years. One of the responses to this is to introduce new ways of working initiatives across the organisation. These include:
- Office space consolidation and hot desking
- Location independent working
- Home working
- Field based working
The replacement of the telecommunications system is a key project in enabling this, and the Council's strategic business requirement is to migrate away from basic telephony functionality to a unified business communications platform capable of meeting the technological demands of present and future service delivery.
The unified communications system will need to integrate with or replace the Council's current contact centre technology, and be compatible with CCC's ICT Strategy.
The initial scope will focus on Coventry City Council's requirements, but the contract will include provision to be extended to meet future requirements of Solihull MBC and Warwickshire CC.
Coventry City Council
For the attention of: Tom Northcote
CV1 5RR Coventry
Telephone: +44 2476787554
General address of the contracting authority: http://www.coventry.gov.uk
Electronic access to information: http://www.coventry.gov.uk/etendering
Electronic submission of tenders and requests to participate: http://www.coventry.gov.uk/etendering
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: The initial contract will be for 5 years, with potential extension options of up to a further 5 years.Estimated value excluding VAT: Range: between 1 500 000 and 10 000 000 GBP
Published: 23 Jan 2013, Receipt by: 27 Feb 2013
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