The purpose of this research is to consider whether aspects of our current guidance on complaints handling procedures continue to reflect best practice, so that the requirements we place on train companies keep pace with the latest developments and consumer expectations. It should also provide an overview of approaches taken to the regulation of first tier complaints handling in other regulated sectors with an ombudsman scheme which are judged to be suitable comparators to rail, and which we may draw on to inform our own approach to our guidance and approvals role.
procurementteam@orr.gov.uk
25 Cabot Square
London
E14 4QZ
England
Contract value: 25000
Published: 7 Sep 2020, Receipt by: 21 Sep 2020
All suppliers that are registered with us receive email notifications of Public Sector tenders related to their area of business.
