Public Sector Network Tender Alert


Corporate Service Centre – Design and Implementation Consultancy

The Authority is seeking to engage consultants to support the design and implementation of the Corporate Service Centre. The consultancy support is expected to include: • Defining a service delivery model for the Corporate Service Centre based on best practice in the private/public sector • Defining those tasks that could be delivered effectively within a Service Centre environment and the hand offs to other teams in the organisation eg, Strategic HR; Strategic Finance; ICT Business Systems team • Sizing the Service Centre including a suggested organisation chart and job descriptions • Designing of the systems and operating processes for the new combined Service Centre • Drafting an initial Service Level Agreement • Supporting the cultural change that will be needed within the Service Centre • Project management of the implementation of the Service Centre

Ref: CR/CSC/2012,


London Borough of Hounslow - Corporate Procurement Unit
Civic Centre,Lampton Road
Ros Footman
020 8583 2000

Contract value: 173934.00GBP

Published: 4 Dec 2012, Receipt by: 10 Jan 2013