The Authority is seeking to engage consultants to support the design and implementation of the Corporate Service Centre. The consultancy support is expected to include: â€¢ Defining a service delivery model for the Corporate Service Centre based on best practice in the private/public sector â€¢ Defining those tasks that could be delivered effectively within a Service Centre environment and the hand offs to other teams in the organisation eg, Strategic HR; Strategic Finance; ICT Business Systems team â€¢ Sizing the Service Centre including a suggested organisation chart and job descriptions â€¢ Designing of the systems and operating processes for the new combined Service Centre â€¢ Drafting an initial Service Level Agreement â€¢ Supporting the cultural change that will be needed within the Service Centre â€¢ Project management of the implementation of the Service Centre
London Borough of Hounslow - Corporate Procurement Unit
Civic Centre,Lampton Road
020 8583 2000
Contract value: 173934.00GBP
Published: 4 Dec 2012, Receipt by: 10 Jan 2013
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