International Operations and Visas Directorate is seeking commercial partners to provide a range of services related to the provision and management of visa application and associated services globally. These services include (but are not limited to): biometric services; courier services and document handling services.
The scope of the contract will enable the provision of visa application services globally.
The Contracting Authority intends to award contracts for 5 years with options to extend for 2 + 2 years.
The procurement requirement is expected to be delivered in 2 phases.
Phase 1 is the Application Process performed in Visa Application Centres from 1.4.2014.
Services requirements in phase 1 are:
— Application and biometric services,
— Biometric enrolment,
— Document registration,
— Interview booking and facilities and,
— Courier services packages.
Phase 2 will potentially be Document Management Services (document handling process) performed in overseas and in-country document handling centres from 1 April 2016, services requirements in phase 2 include:
— Assessment of application documents,
— Examination and authentication,
— Document scanning,
— Document storage,
— Vignette/refusal notice printing/Biometric Residency Permit cards and,
— Courier Service - Document dispatch to VAC/Applicant.
UKBA reserves the right to make the contract available to other parts of the Home Office and other government departments.
Ref: NGOV Project 2012,
Home Office/UKBA/International Operations and Visas
2 Marsham Street Seacole Building 2nd Floor NE
For the attention of: Attn: NGOV Procurement Team: Victor Odubanjo/Moira Barrett
SW1P 4DF London
Telephone: +44 2070351970 / 2081964306
General address of the contracting authority: http://www.ukba.homeoffice.gov.uk
Address of the buyer profile: http://www.ukba.homeoffice.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: UKBA invites expressions of interest for the provision of a wide range of services related to the provision and management of visa application and associated services globally.Further details will be contained in the RFI (PQQ) and/or in the RFP (ITT).Estimated value excluding VAT: Range: between 395 000 000,00 and 700 000 000,00 GBP
Published: 1 Dec 2012, Receipt by: 7 Jan 2013
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