Our intent is to procure a programme of development that will deliver: •A tailored Customer Experience Development programme that reflects Curo’s strategic objectives, vision values and culture web to deliver the very best customer services. •A programme compatible with Curo’s culture change that empowers colleagues to deliver our vision. •A positive impact on the behaviours and language that constantly and consistently puts customers first. •A set of tools that colleagues understand and use to help them deliver excellent and extraordinary customer services. •An approach that can be embedded within Curo to ensure it is sustained in the future (new colleagues/contractors). •An approach that has Executive lead/delivery at every session. •Competitive advantage Key to delivering this project is the development of a relationship between Curo and the Service Provider so that the training is tailored to Curo’s Mission, Vision, Values and culture web.
Ref: CR314,
Curo Group
The Maltings,Riverside Place
Bath
BA2 1EP
Jane Jones
jane.jones@curo-group.co.uk
Contract value: 150000.00 - 200000.00GBP
Published: 12 Nov 2012, Receipt by: 10 Dec 2012
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