Our intent is to procure a programme of development that will deliver: â€¢A tailored Customer Experience Development programme that reflects Curoâ€™s strategic objectives, vision values and culture web to deliver the very best customer services. â€¢A programme compatible with Curoâ€™s culture change that empowers colleagues to deliver our vision. â€¢A positive impact on the behaviours and language that constantly and consistently puts customers first. â€¢A set of tools that colleagues understand and use to help them deliver excellent and extraordinary customer services. â€¢An approach that can be embedded within Curo to ensure it is sustained in the future (new colleagues/contractors). â€¢An approach that has Executive lead/delivery at every session. â€¢Competitive advantage Key to delivering this project is the development of a relationship between Curo and the Service Provider so that the training is tailored to Curoâ€™s Mission, Vision, Values and culture web.
The Maltings,Riverside Place
Contract value: 150000.00 - 200000.00GBP
Published: 12 Nov 2012, Receipt by: 10 Dec 2012
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