Reading Borough Council provides housing for local residents and as such acts as the landlord for these tenants. As part of the Councils legal duty the Council runs 3 main tenant participation groups to enable two-way communication with tenants on service delivery, receiving feedback and budgetary challenges. These meetings have historically been booked face to face, however given the covid-19 social distancing measures this is no longer practical and so the Council is exploring technical solutions in place of in person meetings I.e. video calls and applicable software. The Council is looking to procure the following IT services and solutions: o End user managed (encryption software) laptops with end user support & associated domain o 4G Sims/Routers with unlimited Data o Office 365 subscription with MS Teams and SharePoint o End user training and support for Office 365 including MS Teams and SharePoint o Staff training and support for Office 365 including MS Teams and SharePoint o Home Printers These services will be key as tenants who participate in these groups will require IT support on these provided devices to log into the O365 environment and participate in video meetings, read and print documentation, participate in workshops and live chats. This support needs to be provided as the housing officers cannot act as a help desk and as such the support element will be crucial. This includes log in issues, 4G connectivity, OS support and application support I.e. MS Teams and SharePoint. The supplier should be able to deal inclusively with the needs of a diverse range of tenants, be committed to equal opportunities and be willing to present to a group of involved tenants and answer their questions. Our key provider requirements are that they have recent experience (within the last three years) of providing similar equipment set-up and follow up support services to a network of community organisations to facilitate remote collaborative working
John Littlefair
john.littlefair@reading.gov.uk
Bridge Street
Reading
Berkshire
RG1 2LU
United Kingdom
0118 9372568
Contract value:
Published: 18 Aug 2020, Receipt by: 1 Sep 2020
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