Public Sector Network Tender Alert

SPS-02244 Provision of Microsoft Service Support

The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following: -Technical Support – Organisation wide 24/7 problem resolution support – As needed without limit on hours spent resolving or number of incidents. -Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve. -Escalation Management – Named resource assigned for critical issues. -IT health – On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender) -Account Management – Designated Customer Success Account Manager -Optional Technical Training – On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)

Ref: SPS-02244,

Contact:

Christina McKelvie christina.mckelvie@prisons.gov.scot

Contract value: 0.00

Published: 7 Jan 2025, Receipt by: 13 Jan 2025

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