Public Sector Network Tender Alert


24761-2013: UK-London: Software package and information systems

The Financial Service Authority (the FSA) (and subsequently the FCA) has selected ServiceCloud as its preferred strategic Customer Relationship Management ('CRM') platform and requires a Systems Integrator to assist with the implementation of this platform within the business. Multiple requirements for CRM capability have been identified within the FSA, with the immediate priority being the delivery of a solution for the Authorisations business by April 2014.

Ref: ACT 12-272,


Financial Services Authority
25 The North Colonnade
For the attention of: Joanne Rule
E14 5HS London
Telephone: +44 20700661000
Internet address(es):
General address of the contracting authority:
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)

Contract value: No contract value provided

Published: 24 Jan 2013, Receipt by: 25 Feb 2013