Software package and information systems. Business transaction and personal business software package. Financial analysis and accounting software package. Customer Relation Management software package. The London Borough of Hillingdon (LBH) setup a Contact Centre in April 2002. The Onyx OneServe Customer Relationship Management (CRM) system was setup and configured to LBH requirements and went live in the Contact Centre in August 2005. This tender seeks to engage a suitable supplier to provide support, maintenance and development of the CRM system.
Ref: No reference provided,
London Borough of Hillingdon
Civic Centre, High Street
For the attention of: Dan Gaiger
UB8 1UW Uxbridge
Telephone: +44 1895250111
General address of the contracting authority: www.hillingdon.gov.uk
Electronic access to information: www.supply4london.gov.uk
Electronic submission of tenders and requests to participate: www.supply4london.gov.uk
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
Contract value: No contract value provided
Published: 18 Jan 2013, Receipt by: 25 Feb 2013
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