Public Sector Network Tender Alert


14239-2013: UK-London: Customer Relation Management software development services

The General Pharmaceutical Council (GPhC) is looking for a consultancy partner to configure and implement Microsoft Dynamics CRM 2011. This will include integration with existing systems and training for staff. The partner will be required to provide support services to the GPhC for the duration of the contract.
The GPhC may also choose to purchase the licences for Microsoft Dynamics from the selected supplier.
The General Pharmaceutical Council is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. In order to practise in Great Britain, pharmacists and pharmacy technicians must be registered with us. Currently there are approximately 45,000 registered pharmacists, 20,000 pharmacy technicians and 13,500 pharmacy premises. More information on the General Pharmaceutical Council can be found at
The General Pharmaceutical Council has approximately 170 staff, 140 of these staff are office based and the remainder are home based including a number of Inspectors who conduct inspections of pharmacy premises.
Potential bidders must be a Microsoft CRM Gold Partner with regulatory or equivalent relevant experience within the UK.
Organisations wishing to express an interest in undertaking this work should request a pre qualification questionnaire by sending an e-mail to including the following information:
1 - Contact name, title within organisation, email address and contact number, for all correspondence
2 - Full name of organisation
Deadline for receipt of request is Monday 11 February 2013.
To ensure all communication is dealt with in a timely manner all contact should be directed through the stated email address.
Alternatively please register your interest via the mytenders website as below.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at

Ref: No reference provided,


General Pharmaceutical Council
129 Lambeth Road
Contact point(s): Resources and Customer Services
For the attention of: Richard Bussell
SE1 7BT London
Telephone: +44 2033653400
Internet address(es):
General address of the contracting authority:
Address of the buyer profile:
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)

Contract value: No contract value provided

Published: 16 Jan 2013, Receipt by: 11 Feb 2013