The IT vision is to provide intuitive and modern platforms, infrastructure and applications that simplify business process. In supporting this the strategy has three key goals that relate to application Platform as a Service and ITSM tools: Develop a strong customer ethos and service model. Develop a consistent user experience providing a solid foundation for new innovative IT Services. Remove duplication of service and technologies and standardise where appropriate. While the service desk is at the forefront of the customer and service interaction, this is not just about them; all other IT teams must follow a best practice set of process and procedures underpinned by a common tool that are focused on maximising the benefit to the service customers and service users Responses to this tender will need to consider the full suite of applications that are currently delivered by the application Platform as a Service and ITSM applications as detailed below.
d.mclaren@leeds.ac.uk
Purchasing Office
1 - 3 Lifton Villas
Leeds
LS2 9JZ
UK
+441133430977
Contract value: 1200000
Published: 4 Nov 2019, Receipt by: 16 Sep 2019
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